Help! Why can’t I create my Orientation account?

If you are receiving an error message while creating your Orientation account, it could be because of one of several reasons, or a combination of them:

1. You might have recently been offered admission to the university and our Orientation database has not yet been updated with your information. this process can take up to two (2) business days following your admission notice and is done automatically.
2. You might not have submitted your enrollment deposit yet. To confirm your acceptance to the university, all First Time in College (FTIC) students are required to submit an enrollment deposit of $200 through their Future Knights portal. Transfer students do not submit an enrollment deposit.
3. You might have been admitted for a previous semester. If you were offered admission to the university for a semester that is not Summer or Spring 2025, and either did not enroll in classes or attend classes, you will have to reapply to the University of Central Florida for a new term. For more information, reach out to Undergraduate Admissions at (844) 376-9160.

If none of these apply to you, please reach out to our office so we can further assist and troubleshoot. You are more than welcome to reach out to our office via phone (407-823-5105) or email (fye@ucf.edu).